Market News
Recent Developments
New product launches
- In November 2023,Veco, a software platform, introduces a cutting-edge CRM software, aiming to streamline operations and enhance cost-effectiveness for agents. The feature-packed product is specifically tailored for on-the-move agents, promoting efficiency and productivity throughout their branches.
- In September 2022, SugarCRM, a software company, launched new AI-driven sales solution named SugarPredict. It leverages predictive analytics to provide sales rep guidance.
- In June 2021, Zoho, an Indian multinational technology company, launched the new Zoho CRM Plus, which unifies CRM with email marketing, social media management, and team collaboration
Acquisition and partnerships
- In November 2023, Zillow Group, an American tech real-estate marketplace company acquired Follow Up Boss, an industry leader in customer relationship management. Zillow Group's investment in the Follow Up Boss platform will further help teams and agents deliver great customer experiences, boost productivity and grow their businesses.
- In September 2022, Popcorn, a CRM provider for small businesses announced a partnership with FreeAgent, cloud-based accounting software for small businesses, in the presence of Mayor of West Midlands, Mayor Andy Street for accounting software to include financial integration, profit tracking, better sales, customer retention, and efficient sales forecasting in “real-time” within the new version Popcorn CRM.
- In November 2020, SugarCRM acquired Loaded Technologies, a business consulting, CRM strategy and cloud implementation services provider to enhance its CX and process automation capabilities
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