OPEN SOURCE CRM SOFTWARE MARKET SIZE AND SHARE ANALYSIS - GROWTH TRENDS AND FORECASTS (2023 - 2030)

Open Source CRM Software Market, By Type (Operational CRM, Analytical CRM, Collaborative CRM, and Other types), By Deployment Mode (On-premises, Cloud-based, and Hybrid), By Organization Size (Large Enterprises and Small & Medium Enterprises), By End-user Industry (BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education, and Others), By Application (Marketing, Sales, Customer service and support, and Others), By Component (Software and Services), By Geography (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)

Recent Developments

New product launches

In November 2023,Veco, a software platform, introduces a cutting-edge CRM software, aiming to streamline operations and enhance cost-effectiveness for agents. The feature-packed product is specifically tailored for on-the-move agents, promoting efficiency and productivity throughout their branches.
In September 2022, SugarCRM, a software company, launched new AI-driven sales solution named SugarPredict. It leverages predictive analytics to provide sales rep guidance.
In June 2021, Zoho, an Indian multinational technology company, launched the new Zoho CRM Plus, which unifies CRM with email marketing, social media management, and team collaboration

Acquisition and partnerships

In November 2023, Zillow Group, an American tech real-estate marketplace company acquired Follow Up Boss, an industry leader in customer relationship management. Zillow Group's investment in the Follow Up Boss platform will further help teams and agents deliver great customer experiences, boost productivity and grow their businesses.
In September 2022, Popcorn, a CRM provider for small businesses announced a partnership with FreeAgent, cloud-based accounting software for small businesses, in the presence of Mayor of West Midlands, Mayor Andy Street for accounting software to include financial integration, profit tracking, better sales, customer retention, and efficient sales forecasting in “real-time” within the new version Popcorn CRM.
In November 2020, SugarCRM acquired Loaded Technologies, a business consulting, CRM strategy and cloud implementation services provider to enhance its CX and process automation capabilities