VOICE BIOMETRIC MARKET ANALYSIS

Key Developments

• In March 2022, Microsoft Corporation, a global technology company known for its software products and cloud services, announced its entry into the conversational AI market through the acquisition of Nuance Communications, a leader in voice recognition and AI solutions. This strategic acquisition enhances Microsoft's capabilities in the voice biometrics market and aims to improve customer interactions across various industries.
• In August 2021, LumenVox, a leading provider of speech and voice technology, launched its next-generation Automatic Speech Recognition (ASR) engine with transcription. This advanced engine, powered by artificial intelligence (AI) and deep machine learning (ML), surpasses competitors in delivering highly accurate speech-enabled customer experiences.
• In July 2021, Thales, a global technology leader specializing in digital identity and security solutions, announced the launch of a new voice biometric solution as part of its Trusted Digital Identity Service Platform for onboarding and authentication. This innovative solution seamlessly integrates with existing call center enrollment processes, enhancing security while improving the customer experience.
• In June 2021, Aculab, a provider of advanced telecommunications and biometric solutions, announced that its voice biometrics technology, VoiSentry, is now deployable for individuals with physical and speech impairments. VoiSentry calculates voice biometrics based on general voice characteristics rather than specific words, allowing users to confirm interactive voice response (IVR) choices and complete identification and verification checks using their voice.