Unified Communications MarketSize and Trends

The global unified communications market size was valued at US$ 73.24 billion in 2022 and is anticipated to witness a compound annual growth rate (CAGR) of 15.06% from 2023 to 2030. The rise in need for enhanced communication solutions and increase in demand from end use industries as well as rapid urbanization. Moreover, the presence of a huge number of mobile users and technological advancements are also driving the global market.

Figure 1: Global Unified Communications Market Share (%), By Region, 2022

Global Unified Communications Market Trends:

Growing adoption of all-in-one cloud-based solutions

The market is witnessing a major trend of rising adoption of cloud-based all-in-one communications and collaboration solutions. Many businesses are adopting these solutions to consolidate their standalone solutions in order for achieving better control over cost and enhanced management and security. This in turn is allowing them to attain more efficient end user experience. As a result, this trend is likely to continue in the global unified communications market over the forecast period.

Rise in adoption of UC&C solutions in retail is a recent trend

The adoption of cloud computing technologies among retailers has increased rapidly for accelerating their sales, analyzing customer information, and improving the user experience by cost reduction and improved network performance. For instance, the retailer benefits are enhancing due to Software Defined-Wide Area Network, unified communication as a service for voice and other tools, and Wi-Fi-enabled Network as a Service for centralized data services in stores. This trend is thus, likely to drive growth of the global unified communications market over the forecast period.