Factors Driving Growth of the Global Smart Hospitality Management Market
Increasing global competition and changing business scenarios are continuously driving hotel and resort operators to focus on improving customer services. As a part of improving customer services, hotel operators started offering advanced solutions such as online room selection, room temperature control, and smart robots for customer service to attract new customers. Moreover, hotels are introducing new automated technologies to lure customers. For instance, in 2018, first fully automated hotel Smart LYZ was opened in China. The hotel provides fully automated services right from check-in to check out. The customer needs to verify his or her mobile number at the entry and the hotel has robots that carry food or any other requests made by hotel guests till their room. Moreover, the operators started implementing smart hospitality management solutions such as building energy optimization, automation for facility & emergency response management, water management, and parking management for improving operational efficiency of hotels. All the aforementioned factors are aiding in growth of the smart hospitality management market.
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