Key Takeaways from Analyst
Rising affluence in developing countries is enabling more consumers to seek bespoke travel and lifestyle management offerings. At the same time, increasingly hectic schedules are driving the demand for personalized assistance services among busy luxury patrons. North America currently dominates the demand, supported by high spend capacities and widespread acceptance of luxury concierge. However, growth potential is immense in Asia Pacific as wealth amasses rapidly in the middle class.
Companies operating today will need strong digital capabilities to cater to a highly connected clientele. Those leading through online and mobile platforms stand to benefit the most from the industry's shift online. Tailoring experiences around individual preferences will separate top providers in this highly personalized market. Collaboration with high-end partners across industries can further enhance the value proposition.
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