Healthcare Chatbots Market, By Application (Symptoms Check, Medical and Drug Information Assistance, Appointment Scheduling and Monitoring and Other Applications), By End User (Healthcare Providers, Healthcare Payers, Patients, and Other End Users), By Deployment (Cloud-based and On-premise), and By Geography (North America, Europe, Asia Pacific, Latin America, and Middle East & Africa)

Published In : May 2023

Code : CMI5758

Pages :135

Formats :

Excel and PDF

Industry : Medical Devices

Healthcare Chatbots MarketSize and Trends

The global healthcare chatbots market was valued at US$ 200.9 Mn in 2022 and is forecast to reach a value of US$ 593.5 Mn by 2030 at a CAGR of 14.5% between 2023 and 2030. The global healthcare chatbots market is experiencing strong growth due to the increasing adoption or the use of healthcare chatbots and the outbreak of COVID-19 (pandemic). Moreover, increasing Internet access and increase in smartphone penetration and rise in focus on providing better healthcare is expected to boost the growth of the market. However, factors such as concerns regarding the data privacy and lack of acceptance or integration are expected to hamper the market growth.

Global Healthcare Chatbots Market: Regional Insights

Based on geography, the global healthcare chatbots market is segmented into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa.

Among regions, North America is expected to gain highest share in the market during the forecast period due to the rise in internet connectivity, rise in smartphone penetration, increasing adoption of smart devices, and the outbreak of COVID-19 in this region For instance, in December 2022, Google and DeepMind announced the launch of MedPaLM, an open-sourced large language model that exclusively addresses medical queries. The chatbot combines a new dataset, HealthSearchQA, which consists of 3,375 frequently asked questions by healthcare consumers with existing clinical datasets to address inquiries from medical and non-medical professionals.

Global Healthcare Chatbots Market Trends:

Deployment of AI-enabled chatbot is a recent trend

Healthcare providers are relying on conversational artificial intelligence (AI) to serve patients 24/7 which is a game-changer for the industry. Chatbots for healthcare can provide accurate information and a better experience for patients. Thus, many healthcare organizations worldwide are investing in chatbot development and deployment, and this trend is primarily driven by the advancements in artificial intelligence (AI) technologies. This trend is expected to over during the forecast period, driving the growth of the healthcare chatbots market.

Rise in awareness among people is another trend

Increase in the use of internet and smart devices has created awareness among the users about the advancements in the field of healthcare. Several healthcare facilities worldwide are also engaged in promoting the use of these chatbots. Moreover, the use of AI in consumer electronics has also increase the use/demand for chatbot services. Thus, with the increasing awareness among people, the use of healthcare chatbots is also increasing rapidly. This trend is expected to continue during the forecast period, driving the growth of the market.