CUSTOMER SUCCESS MANAGEMENT MARKET ANALYSIS

Customer Success Management Market, By Component (Software and Services (Professional Services (Consulting, System Integration and Implementation, Support and Maintenance) Managed Services)), By Industry Vertical (Healthcare, Retail, BFSI, IT and Telecommunications, Government, and Other), By Application (Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Other Applications), By Geography (North America, Latin America, Asia Pacific, Europe, Middle East, and Africa)

June 2021: Gainsight a customer success management platform, unveiled new features designed to integrate customer success practices across an entire organization, maximizing its overall impact on business performance
November 2021: Gainsight showcased its focus on innovation by introducing Horizon AI. This feature utilizes Artificial Intelligence to analyze customer data and predict churn risk, enabling businesses to develop data-driven customer success strategies.
April 2020, HubSpot a software company, launched CMS Hub, a content management system offering speed, security, and scalability for growing businesses. CMS Hub provides two tiers, Enterprise and Professional, allowing companies to choose the solution that best suits their specific needs.