CUSTOMER EXPERIENCE MANAGEMENT MARKET ANALYSIS

Customer Experience Management Market, By Component (Solutions, Services (Professional Services, Managed Services)), By Deployment (Cloud, On-premise), By Organization Size (SMEs, Large Enterprises), By Touch point (Telephone, Email, Web, Social Media, and Other Touch points), By Application (BFSI, Retail, IT and Telecommunications, Healthcare, Manufacturing, Government, Travel and Transportation, and Other Applications), and By Geography (North America, Europe, Asia Pacific, Latin America, and Middle East & Africa)

Published In : Apr 2023
Code : CMI5679
Pages :154
Formats :
Excel and PDF
Industry : Information and Communication Technology

Customer Experience Management MarketSize and Trends

The global customer experience management market size was valued at US$ 9.6 billion in 2022 and is anticipated to witness a compound annual growth rate (CAGR) of 13.46% from 2022 to 2030.

Customer Experience Management Market Report Coverage

Global Customer Experience Management Market Trends:

Growth of hospitality industry is a growing trend in the market

Hospitality industry is one of the end-user industry of customer experience management solutions, which increasingly growing in terms of customer experience. The market is thus, expected to show strong growth with increasing growth of this industry and continuously changing customer expectations. The hospitality industry is majorly impacted by AI, as hotel owners are using AI to keep a check on the messages being exchanged by customers about their amenities, property, stays, and services. Thus, increasing growth of hospitality industry is expected to drive demand for customer experience management solutions. This trend is likely to continue in the market over the forecast period.

Growing investment in CX solutions is a recent trend in the market

In the coming future, the demand for an Omni channel service experience is likely to grow among customers. Along with this, real-time messaging is likely to outgrow email, and as the adoption of remote work is increasing with customer success, it will be a key competitive differentiator. These changes are taking place at a highly rapid pace, due to which competition in the market is growing immensely. This in turn is driving the investments in the customer experience management market, which is likely to continue in the market over the coming years.