CUSTOMER EXPERIENCE MANAGEMENT MARKET ANALYSIS
Global Customer Experience Management Market: Key Developments
In August 2020, Oracle Corporation introduced a new updates to its Oracle CX Marketing in the Oracle Cloud Customer Experience for helping companies gain more knowledge about customers and have an impactful customer interaction.
In January 2020, Adobe announced that it is moving its Experience Manager Services to the cloud for providing secure and scalable content management applications in the companies.
In May 2020, SAP SE introduced series of updates to its SAP Cloud ALM solution. This cloud-based application lifecycle management (ALM) solution helps companies in tracking and managing the customer requirements of cloud solutions from SAP.
In September 2020, Avaya Inc. along with Telarus, announced that it will offer the novel Avaya Cloud Office by RingCentral UCaaS solution to the company’s network of extensive partners in the U.K.
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