CONTACT CENTER SOFTWARE MARKET ANALYSIS

Contact Center Software Market, By Solution (Automatic Call Distribution (ACD), Call Recording, Computer Telephony Integration (CTI), Customer Collaboration, Dialer, Interactive Voice Responses (IVR), Reporting & Analytics, Workforce Optimization, Others), By Service (Integration & Deployment, Support & Maintenance, Training & Consulting, Managed Services), By Deployment (Hosted, On-Premise), By Enterprise Size (Large Enterprises, Small & Medium Enterprises), By End Use (BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel & Hospitality, Others), And By Geography (North America, Europe, Asia Pacific, Latin America)-

Global Contact Center Software Market- Recent Developments

In May 2020, ALE International partnered with contact center and customer service provider Akio to provide an integrated cloud-based solution for multi-channel customer relationship management. Through this partnership, the former company aims to offer a hybrid his-cloud his architecture that allows the OmniPCX Enterprise Communication Server to connect to his Akio's cloud-based services. The old company will be able to offer multi-channel services to its customers through cloud-based services.
In February 2020, 8X8, Inc. entered into a partnership with British and Irish skin care product supplier Dermalogica. Under this partnership, Dermalogica will replace traditional phone systems with his 8X8 cloud communications and contact center platform.
On March 09, 2023, Five9, a cloud contact center software service provider, collaborated with Qualtrics, an experience management company, to enhance the use of their contact center management and analytics services in synergy.