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COMPUTER TELEPHONY INTEGRATION SOFTWARE MARKET ANALYSIS

Computer Telephony Integration Software Market, by Type (Common Desktop and Common Server), by Connection Type (First-party Call Control and Third-party Call Control), by Application (Pop-up Screen/ Screen Popping, Speed Dialing, Call Routing, Call Transfers, IVR (Interactive Voice Response), Voice Recording Integration, and Others), by Deployment (On-premise and Cloud), by End-use (Small and Medium Enterprises and Large Enterprises), and by Region (North America, Europe, Asia Pacific, Latin America, Middle East, and Africa) - Size, Share, Outlook, and Opportunity Analysis, 2022-2028

Regional Analysis

Regional Analysis of Global Computer Telephony Integration Software Market

On the basis of region, the global computer telephony integration software market is segmented into North America, Europe, Latin America, Asia Pacific, Middle East, and Africa.

North America region is estimated to hold a dominant position in the global computer telephony integration software market in 2019, and is projected to retain its dominance throughout the forecast period. This is owing to a large number of call centers in North America region, specifically the U.S. For instance, according to Coherent Market Insights, there are more than 7000 call centers across the U.S. which employ around 3.3 million to 3.4 million workers. As a result, North America is expected to hold the dominant position in the global computer telephony integration software market followed by Europe and Asia Pacific respectively.

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