COMPUTER TELEPHONY INTEGRATION SOFTWARE MARKET ANALYSIS

Computer Telephony Integration Software MarketSize and Trends

Computer telephony integration is a technology which allows desktop computers to interact with the telephone systems by turning the computer into a telephone call management system. Computer telephony integration software, or CTI software, also allows communication devices such as phone, fax, mobile, voicemail etc. to interact with one another. This provides users a centralized control over all the communication devices through a signal platform. Furthermore, the computer telephony integration software is a low cost software which helps small companies to run their businesses effectively. Considering all the above factors, demand for computer telephony integration software is expected to grow during the forecast period (2019-27).

An increasing number of call centers across the globe is expected to aid growth of the global computer telephony integration software market during the forecasted period 2019-27.

Furthermore, the growing number of call centers across the global is also expected to aid demand for computer telephony integration software during the forecast period. For instance, according to Coherent Market Insights' analysis, the global call center market is growing at a CAGR of 6.8%, which is expected to facilitate growth of the market for global computer telephony integration software significantly.