CHATBOT MARKET ANALYSIS

Market News

Global Chatbot Market- Recent Developments

• In July 2022, Tata Consultancy Services, an India-based IT outsourcing company and a subsidiary of TATA Group, an Indian multinational conglomerate, developed an AI-powered chatbot that helps patients cut the three-month wait for a consultant. Tata Consultancy Services has announced a partnership with The Walton Centers NHS Foundation Trust (Walton Centres), a neurology hospital based in Liverpool, U.K., to develop digital solutions that increase professional productivity, reduce patient wait times, and improve patient experience.
• On April 13, 2023, Zendesk, a cloud based platform that helps businesses manage sales and customer service, added OpenAI integration to extend the AI-powered customer experience. By combining Zendesk Suite's industry-leading capabilities with OpenAl's capabilities, organizations can save time and money while delivering smarter customer experiences. Zendesk has announced a partnership with OpenAl, an AI research and implementation company, to introduce new capabilities that complement the power of Zendesk's own base model with OpenAl's capabilities.
• On July 11, 2023, ai, a conversational AI software platform and solutions company, announced a partnership with Felix Consultants, a global IT and engineering services company based in the U.K., to accelerate the adoption of AI-powered virtual assistants in enterprises. Felix Consultants leverages the Kore.ai platform to build advanced virtual assistants that meet client-specific needs for use cases such as customer experience, employee experience, enterprise automation, and personalized solutions based on user experience.
• On July 13, 2023, Elon Musk made an announcement about the establishment of a new company named AI, aimed at "understanding reality," according to his tweet. The company's website stated its purpose as "understanding the true nature of the universe."