Chatbot Market, By Platform, By Enterprise Size, B By geography (North America, Latin America, Europe, Asia Pacific, Middle East & Africa)-Size, Share, Outlook, and Opportunity Analysis, 2023 - 2030

Published In : Aug 2023

Code : CMI3539

Pages :160

Formats :

Excel and PDF

Industry : Smart Technologies

Market News

Global Chatbot Market- Recent Developments

In July 2022, Tata Consultancy Services, an India-based IT outsourcing company and a subsidiary of TATA Group, an Indian multinational conglomerate, developed an AI-powered chatbot that helps patients cut the three-month wait for a consultant. Tata Consultancy Services has announced a partnership with The Walton Centers NHS Foundation Trust (Walton Centres), a neurology hospital based in Liverpool, U.K., to develop digital solutions that increase professional productivity, reduce patient wait times, and improve patient experience.
On April 13, 2023, Zendesk, a cloud based platform that helps businesses manage sales and customer service, added OpenAI integration to extend the AI-powered customer experience. By combining Zendesk Suite's industry-leading capabilities with OpenAl's capabilities, organizations can save time and money while delivering smarter customer experiences. Zendesk has announced a partnership with OpenAl, an AI research and implementation company, to introduce new capabilities that complement the power of Zendesk's own base model with OpenAl's capabilities.
On July 11, 2023, ai, a conversational AI software platform and solutions company, announced a partnership with Felix Consultants, a global IT and engineering services company based in the U.K., to accelerate the adoption of AI-powered virtual assistants in enterprises. Felix Consultants leverages the Kore.ai platform to build advanced virtual assistants that meet client-specific needs for use cases such as customer experience, employee experience, enterprise automation, and personalized solutions based on user experience.
On July 13, 2023, Elon Musk made an announcement about the establishment of a new company named AI, aimed at "understanding reality," according to his tweet. The company's website stated its purpose as "understanding the true nature of the universe."