Operations support system (OSS) is a computer system primarily used by telecommunication service providers for better managing their network. It is also used for provisioning services, which includes equipping the network to accommodate services and users and also customer service maintenance. Furthermore, a business support system (BSS) is used for customer-oriented tasks, including billing, order management, customer relationship management (CRM), and call center automation. In its simplest form, OSS/BSS, also referred to as B/OSS, involves handling of orders by OSS, which then provides service assurance information to BSS.
The Asia Pacific & global OSS/BSS market is estimated to account for US$ 228.3 Mn in terms of value by the end of 2028.
Figure 2: Global Asia Pacific & Global OSS/BSS Market Value (US$ Mn), 2017 - 2028
The Asia Pacific & global OSS/BSS market was valued at US$ 65.9 Mn in 2020 and is forecast to reach a value of US$ 228.3 Mn by 2028 at a CAGR of 16.8% between 2021 and 2028.
Market Trends
Major companies are focused on research and development activities, in order to enhance the market presence. For instance, in 2013, IBM introduced new software that would enable mainframe applications on the cloud, mobile devices. Furthermore, in 2011, Amdocs launched its new 8.1 product series.
Key players are involved in mergers and acquisitions, in order to gain a significant edge in the market. For instance, in 2006, Amdocs acquired Cramer Systems, a U.K.-based software company that provides OSS solutions to telecom operators. In 2011, Oracle Corporation acquired RightNow Technologies to enhance its cloud services.
Asia Pacific And Global Ossbss Market Report Snapshots
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