ARTIFICIAL INTELLIGENCE IN CHATBOT SECURITY MARKET ANALYSIS

Market News

Key Developments

• In February 2019, FinTech pioneer Fidor, a leading digital banking group is announcing its new banking chatbot, designed in collaboration with Finn AI, the world’s leading AI-powered conversational banking technology provider. The Fidor chatbot uses conversational AI and natural language understanding to deliver personalized and efficient interactions with users in real-time.
• In March 2019, Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced the launch of its new “Artificial Intelligence (AI)-powered Virtual Agent”. Masergy Intelligent Virtual Agent powers virtual assistant and chatbot features for Masergy Global UCaaS solutions.
• In February 2018, Sabre Corporation, the leading technology provider to the global travel industry, announced the launch of its pilot program of an A.I.-powered chatbot, “Ella”, which leverages Microsoft’s Bot Framework and Microsoft Cognitive Services, a set of tools that organizations can use to add intelligent and conversational features to their applications. Sabre is initially piloting the chatbot with the travel agency Travel Services International USA (TSI) and the travelers they serve.
• In May 2018, Norton Rose Fulbright, one of the international law firm, announced the launch of its chatbot powered by artificial intelligence, “Parker”, that responds on the new European Union data protection law, the General Data Protection Regulation (GDPR).
• In October 2018, botique.ai Inc., one of the Conversational Artificial Intelligence Company, announced the launch of the first “Conversational Artificial Intelligence Digital Agent Platform” for the small and medium businesses (SMBs). The AI-powered Chatbot platform is designed to help small businesses add intelligent and conversational features to their customer engagement channels.