Key Developments

Key Developments:

In August 2022, CallMiner, a leading provider of conversation intelligence aimed at driving business improvement, announced new integrations with Genesys Cloud CX and Amazon Connect. These integrations enable organizations to quickly access powerful real-time analytics capabilities within their existing or future Contact Center as a Service (CCaaS) deployments. By leveraging CallMiner's platform, which utilizes live voice audio, organizations can enhance agent guidance, onboarding, training, and other performance metrics.
In June 2022, Nuance Communications, a leader in conversational AI and ambient intelligence, announced a partnership with SCIENTIA Puerto Rico, Inc. to enhance access to its Dragon Medical One speech recognition solution for healthcare professionals on the island. This collaboration aims to improve clinical documentation quality and patient outcomes while alleviating administrative burdens that contribute to clinician burnout. By leveraging Dragon Medical One's capabilities, which are used by over 550,000 physicians globally, the partnership seeks to streamline workflows for both English- and Spanish-speaking clinicians utilizing the MEDITECH electronic health record system.
In June 2022, Aural Analytics, Inc., a leader in clinical-grade speech analytics, announced a partnership with Koneksa, a prominent player in digital biomarker development. This collaboration aims to enhance Koneksa's platform and research capabilities by utilizing Aural Analytics' technology, Speech Vitals, to improve clinical trial processes and outcomes.
In May 2020, Microsoft Corp., a leader in cloud computing and AI solutions, partnered with Sony Semiconductor Solutions Corporation, a global leader in image sensors, to develop smart camera solutions that enhance the deployment and accessibility of AI-powered video analytics for their mutual customers. This partnership aims to integrate Microsoft Azure AI capabilities into Sony's intelligent vision sensor IMX500, enabling the extraction of valuable insights from images captured by smart cameras and other devices. Additionally, Sony plans to create a smart camera management application powered by Azure IoT and Cognitive Services, further expanding the video analytics capabilities available to enterprise customers.