By managing flows, reducing latency, and reducing media dependencies, multi-channel communication enhances human communications, and helps to optimize business processes. Major market players are developing innovations like virtual reality meeting room solutions and investing in technologies like virtual reality (VR), artificial intelligence (AI), the cloud, and the internet of things (IoT) to keep up with the ever-increasing demands of customers. For instance, Tata Communications, a telecommunications company based in India, on August 8 2022, it enhanced its InstaCC platform with digital features to improve customer engagement. Global businesses and end users can connect through a variety of channels, including social media, web browsers, mobile applications, and company websites, due to the secure, interconnected digital fabric. Global businesses are able to communicate with customers via their preferred channel in an intelligent, streamlined, and user-friendly manner thanks to this. The InstaCC™ stage, an omnichannel Contact Center as a Help (CCaaS), reinforces Goodbye Correspondences position as a worldwide start to finish computerized client experience (CX) orchestrator.

Market Dynamics

During the forecast period, the global multi-channel communication services market is driven by rising demand for streamlined enterprise communication functions and rising adoption of the bring your own device (BYOD) trend. As businesses expand their presence in various geological commercial centres, the viability of non-concurrent and coordinated multi-channel correspondence capabilities plays an important role in ensuring the success of business processes.  As a result, in order to upgrade their communication infrastructure, the major businesses are concentrating on implementing multi-channel communication solutions. These solutions are further strengthening BYOD's value proposition in terms of seamless connectivity with various mobile resources, and BYOD has demonstrated promising outcomes through cost savings for businesses and increased employee productivity. However, the global multi-channel communication services market is anticipated to experience growth restraints during the forecast period due to the initial capital expenditure and lack of interoperability.

Key Features of the Study

• This report provides an in-depth analysis of the global multi-channel communication services market and provides market size (US$ Bn) and compound annual growth rate (CAGR %) for the forecast period (2023-2030), considering 2022 as the base year
• It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrix for this market
• This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategy adopted by leading players
• It profiles leading players in the global multi-channel communication services market based on the following parameters – regulatory landscape, company overview, financial performance, product portfolio, geographical presence, distribution strategies, key developments and strategies, and future plans
• Key companies covered in the global multi-channel communication services market include Ecrion Software, Striata, Xerox Corporation, Quadient, Liquid State, MailTeck, Conduent, Inc., Enghouse Interactive, Paragon Customer Communications, Infobip ltd, and Compart AG. These key market players are focusing on collaboration strategy with other market leaders to innovate and launch new products to meet the increasing needs and requirements of consumers.
• Insights from this report would allow marketers and management authorities of companies to make informed decision regarding future product launches, technology up-gradation, market expansion, and marketing tactics
• Global multi-channel communication services market report caters to various stakeholders in this industry including investors, suppliers, distributors, new entrants, and financial analysts
• Stakeholders would have ease in decision-making through the various strategy matrices used in analyzing the global multi-channel communication services market

Detailed Segmentation:

•  Global Multi-channel Communication Services Market, By Type:
  • Wired Channel Services
  • Wireless Channel Services
•  Global Multi-channel Communication Services Market, By Application:
  • Voice
  • Email
  • Social Media
  • Video Meetings
  • Others
• Global Multi-channel Communication Services Market, By Industry Vertical:
  • Energy and Utilities
  • IT and Telecom
  • Retail
  • Healthcare
  • Manufacturing
  • Others
• Global Multi-channel Communication Services Market, By Region:
  • North America
  • Europe
  • Asia-Pacific
  • Latin America
  • Middle East & Africa
• Company Profiles
  • Ecrion Software 
  • Striata
  • Xerox Corporation
  • Quadient
  • Liquid State
  • MailTeck
  • Conduent, Inc.
  • Enghouse Interactive
  • Paragon Customer Communications
  • Infobip ltd.
  • Compart AG