Enterprise collaboration is a system of communication among corporate workers, which may include the use of enterprise social networking tools, collaboration platforms, public internet, and corporate internet. Enterprise collaboration services are comprehensive capabilities that allow employees in the organization to store, share, and jointly modify data and information with one another regardless of different geographical locations. Various technologies are used in collaboration services including video conferencing, document sharing capabilities, groupware, etc. Moreover, Enterprise communication may include phone, email, video conference, texting, web chat, etc. An adequately designed enterprise collaboration system simplifies the communication process, which has become complex for employees in an organization largely due to the expansion of the work environment Moreover, ECS functions optimally in a collaborative working environment. Apart from employees, other stakeholders such as customers, vendors, contractors, and partners are all key contributors to work getting done. Hence, service providers are introducing software and hardware technologies for effective collaboration with other stakeholders, in order to aid enterprises to achieve their designated targets.

Market Dynamics

Growing demand for enterprise mobility and mobile workforce is expected to drive growth of the global enterprise collaboration service market during the forecast period. Due to globalization companies are trying to increase their global presence which in turn, is increasing the need for collaboration tools. These tools would enable effective communication among employees of the company. These tools provides facility such as store, share, and jointly modify data and information with one another regardless of different geographical locations. This help employees to increase their productivity, and provide flexibility across the business. Moreover, increasing penetration of mobile devices such as laptops, smart phones, tablets and many others are expected to drive the global enterprise collaboration service market during the forecast period. Mobile devices acts as platform for enterprise software solutions. With the help of these devices employee can share and access the shared data from anywhere from globally.

However, increasing data breach issues in the enterprise collaboration software, initial implementing cost of enterprise collaboration service may hamper the growth of global enterprise collaboration service market in the forecast period.

Market Taxonomy

This report segments the global enterprise collaboration service market on the basis of solution, deployment, type, End user industry and region. On the basis of Solution, global enterprise collaboration service market is segmented into Messaging, Mobility/Telephony. Messaging is sub segmented into Video Conferencing, Contact Centre. Mobility/Telephony is sub segmented into Collaborative Tool. On the basis of Deployment, the global enterprise collaboration service market is segmented into On Premise, Off Premise and Hybrid. On the basis of type, the global enterprise collaboration service market is segmented into Hardware, Software, Services, Consulting, Integration and Maintenance. On the basis of End-use Industry, the global enterprise collaboration service market is segmented into Banking, Financial services and Insurance (BFSI), Retail, Healthcare, Government, Education, Information Technology, Media and Entertainment and Other (Transportation and Manufacturing).On the basis of region, global enterprise collaboration service market is segmented into North America, Latin America, Europe, Asia pacific, Middle East and Africa.

Key features of the study:

• This report provides an in-depth analysis of the global enterprise collaboration service market and provides market size (US$ million) and compound annual growth rate (CAGR %) for the forecast period (2019-2027), considering 2018 as the base year
• It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrix for this market
• This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategy adopted by leading players
• It profiles leading players in the global enterprise collaboration service market based on the following parameters – regulatory landscape, company overview, financial performance, product portfolio, geographical presence, distribution strategies, key developments and strategies, and future plans
• Key companies covered in the global enterprise collaboration service market includes Fuze Inc., Cisco Systems, Inc., GENBAND, Inc., IBM Corporation, Atlassian Corp PLC, Microsoft Corporation, Xura, Inc., Alcatel-Lucent SA (Nokia Networks), Vonage Networks LLC, Unify, Inc. (Atos SE), Tropo, Inc., Hewlett-Packard Development Company, L.P., Cafex Communications Inc., Mitel Networks Corporation, ShoreTel Inc., Polycom, Inc., and 8x8, Inc.
• These key market players are focusing on collaboration strategy with other market leaders to innovate and launch new products to meet the increasing needs and requirements of consumers.
• Insights from this report would allow marketers and management authorities of companies to make informed decision regarding future product launches, technology upgradation, market expansion, and marketing tactics
• The global enterprise collaboration service market report caters to various stakeholders in this industry including investors, suppliers, distributors, new entrants, and financial analysts
• Stakeholders would have ease in decision-making through the various strategy matrices used in analyzing the global enterprise collaboration service market.

Detailed Segmentation:

• Global Enterprise Collaboration Service Market By Solution
• Messaging                
• Video Conferencing
• Contact Centre
• Mobility/Telephony
• Collaborative Tool           
• Global Enterprise Collaboration Service Market  By Deployment
• On Premise
• Off Premise
• Hybrid
• Global Enterprise Collaboration Service Market  By Type
• Hardware
• Software
• Services
• Consulting
• Integration
• Maintenance
• Global Enterprise Collaboration Service Market  By End-use Industry
• Banking, Financial services and Insurance (BFSI)
• Retail
• Healthcare
• Government
• Education
• Information Technology
• Media and Entertainment
• Other (Transportation and Manufacturing)
• Global Enterprise Collaboration Service Market  By Region
• North America
• Europe
• Asia-Pacific
• Middle-East and Africa
• Latin America
• Company Profiles
• Fuze Inc.*
• Company Overview
• Product Portfolio
• Financial Performance
• Key Strategies
• Recent Developments
• Future Plans
• Cisco Systems, Inc.
• GENBAND, Inc.
• IBM Corporation
• Atlassian Corp PLC
• Microsoft Corporation
• Xura, Inc.
• Alcatel-Lucent SA (Nokia Networks)
• Vonage Networks LLC
• Unify, Inc. (Atos SE)
• Tropo, Inc.
• Hewlett-Packard Development Company
• L.P., Cafex Communications Inc.
• Mitel Networks Corporation
• ShoreTel Inc.
• Polycom, Inc.
• 8x8, Inc.

*Browse all the market data tables and figures on “Global Enterprise Collaboration Service Market- Forecast to 2027”