KNOWLEDGE PROCESS OUTSOURCING MARKET SIZE AND SHARE ANALYSIS - GROWTH TRENDS AND FORECASTS (2024-2031)

Regional Analysis

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North America continues to dominate the global knowledge process outsourcing market and is estimated to account for 36.3% share in 2024 owing to the strong presence of established vendors. The region is home to large financial organizations, healthcare providers and technology firms that have been relying on knowledge process outsourcing to focus on core activities of their business. Countries like the U.S. and Canada have highly skilled workforce and strong legal infrastructure that attracts top vendors to set up their knowledge process outsourcing centers locally. This has allowed homegrown vendors to grow considerably and gain expertise over the years in managing complex processes for key industries.

Meanwhile, the Asia Pacific region has emerged as the fastest growing regional market. In particular, India and Philippines have established themselves as key sourcing hubs. A large English-speaking workforce with educational infrastructure focused on domains like accounting, healthcare and law have made India a natural choice for many Western companies. Vendors in India offer competitive pricing coupled with ability to manage processes in many global languages. The presence of global capability centers of top vendors within India has accelerated industry knowledge sharing and skill development. The country also simplifies business set up and foreign investment policies to encourage international work. In Philippines, growth has been backed by government investment to develop special economic zones with world-class infrastructure and facilities to attract shared services and outsourcing investments. This has created massive employment opportunities in knowledge services within the country.