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Developing Partnerships between Humans and AIRather than focusing solely on replacing human capabilities, many companies are exploring how AI tools can empower, extend, and enhance human abilities. By developing AI-assisted partnerships between people and technology, new applications and possibilities are emerging. For example, AI agents are being designed to handle initial customer queries, freeing up specialists to work on more complex issues. Within organizations, AI is augmenting knowledge workers through features like search, translation, and automated note-taking. By intelligently routing certain tasks to AI while retaining humans for others, work becomes more efficient and satisfying for all. As both companies and consumers recognize the value in these types of AI-enhanced, human-AI partnerships, it fuels ongoing investment in developing conversational technologies that are useful aids rather than replacements. This collaborative model points the way towards sustained growth for the conversational AI sector.
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