CONTACT CENTER ANALYTICS MARKET SIZE AND SHARE ANALYSIS - GROWTH TRENDS AND FORECASTS (2024-2031)

Key Developments

• In March 2022, Avaya, a multinational technology company that provides software and services for businesses and Alcatel-Lucent Enterprise (ALE), a French software company that provides communication equipment and services to telecommunications companies, ISPs, and data providers, formed a strategic partnership to expand Avaya's OneCloud CCaaS to ALE's global customer base and make ALE's digital networking solutions available to Avaya customers worldwide
• In May 2021, Mitel Network Corporation, Canadian telecommunications company focused on VoIP and unified communications, formed a strategic partnership with Five9, a prominent provider of cloud contact center solutions. This partnership is aimed to provide customers and partners globally with a cutting-edge contact center system that seamlessly integrates with Mitel's unified communications solutions.
• In January 2020, Microsoft, an American multinational technology company and Genesys, American software company specializing in customer experience technology, formed a partnership to launch Genesys Engage for Azure, a cloud service designed to provide a unified customer experience solution for contact centers. This partnership aims to simplify the shopping experience for businesses by offering a seamless omnichannel customer experience solution.