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Changing retail landscape
Retail industry is witnessing disruption due to evolving customer needs, growing importance of data and digitization. Shoppers expect high quality personalized shopping experiences across both online and offline channels. These want seamless omni-channel fulfillment and want to access information on-the-go through mobile apps. Moreover, these heavily rely on reviews and recommendations while making purchase decisions. This has put retailers under pressure to level their game and focus on customer centricity. Data usage is increasing in retail as companies recognize the need to gain actionable insights from customer transactions, social listening, location intel and more to stay ahead of competition. Category management software helps retailers to adapt to this dynamic landscape. The solutions come equipped with advanced analytics capabilities to tap into consumer behavior patterns based on comprehensive dataset. These also integrate with other systems to power omni-channel strategies. This enables companies to offer shopping experiences attuned to each customer’s preferences whether online or at physical stores. By leveraging technology solutions, retailers build deeper customer understanding and loyalty even as shopper demands evolve at a fast pace.
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