ARTIFICIAL INTELLIGENCE IN E COMMERCE MARKET SIZE AND SHARE ANALYSIS - GROWTH TRENDS AND FORECASTS (2024-2031)

Key Developments

• In July 2023, Amazon.com, Inc., a global leader in e-commerce and cloud computing, announced the deployment of advanced AI chatbots to enhance customer service. These chatbots leverage natural language processing technology to efficiently understand and respond to customer inquiries, significantly improving the overall customer experience.
• In June 2023, Walmart Inc., a leading global retail corporation, introduced an AI-driven inventory management system designed to predict stock levels and optimize supply chain operations. This innovative system aims to reduce waste and enhance product availability, ensuring that customers can find the items they need when they shop.
• In April 2023, Zalando SE, a leading European online platform for fashion and lifestyle, unveiled a new visual search feature powered by computer vision technology. This innovative feature allows customers to upload images and find similar products, enhancing the overall shopping experience and increasing user engagement on the platform.
• In July 2021, LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI solutions, acquired the German company e-bot7 to enhance its AI-powered messaging capabilities. This acquisition aims to strengthen LivePerson's market presence across Europe, particularly in key regions such as the U.K., France, Germany, and Benelux, enabling brands to rapidly deploy self-service conversational AI experiences.