Software called customer communications management (CCM) helps businesses to manage consumer communications across a range of media. Email, printed materials, text messages, and online pages are all included. Customer communications management is a more sophisticated kind of enterprise content management (ECM) technology, to put it simply. CCM has an automated approach for communication delivery and message segmentation based on various consumer profiles and situations. Data extraction, transform & load software, data hygiene database software, document composition software, portal technology, email marketing software, printer management software, envelope inserter machines, etc. are just a few of the components that make up customer communication management technology.
According to estimates, the U.S. Customer Communication Management Market will be worth US$683.2 million in 2021 and is expected to expand at a CAGR of 12.1% over the course of the forecast year (2022 to 2030).
Key Companies in the U.S. Customer Communication Management Industry:
1. Newgen software.
A holistic digital transformation platform with native process automation, content services, and communication management features is offered by Newgen, a market leader. Successful businesses all over the world use Newgen's well-known minimal code application platform to create and roll out sophisticated, content-driven, and user-friendly business apps in the cloud. For many more use cases across sectors, from onboarding to service requests, financing to underwriting. Simple is unlocked through Newgen's speed and agility. See 4 analysts' long-term price estimates in 8 reports for Newgen Software Technologies Ltd. The average target price for Newgen Software Technologies Ltd. is 466.50. The consensus forecast is 3.51% higher than the most recent price of 450.70.
2. Adobe Systems Inc..
Digital marketing and media solutions are offered by Adobe, Inc. Digital Experience, Publishing, and Digital Media are its three main operating divisions. The Creative Cloud services are provided by the Digital Media division and enable customers to download and use the most recent versions of Adobe products, including Photoshop, Illustrator, Premiere Pro, Photoshop Lightroom, and InDesign, as well as additional tools like Adobe Acrobat. The Digital Experience segment offers solutions for analytics, social marketing, targeting, media optimisation, managing digital experiences, managing cross-channel campaigns, and delivering and monetizing premium video. The Publishing segment includes legacy products and services for eLearning solutions, technical document publishing, web application development, and high-end printing. The company was founded by Charles M. Geschke and John E. Warnock in December 1982 and is headquartered in San Jose, CA.
3. Xerox .
A significant American company and brand known as Xerox, or officially Xerox Corporation, was a forerunner in office technology. Notably, it was the first to produce xerographic plain-paper copiers. In Norwalk, Connecticut, are the headquarters. As an Equal Opportunity Employer, erox accepts applications for all positions without regard to a candidate's genetic information, race, colour, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, or use of a guide dog or other service animal. As the Haloid Company, the business was established in 1906. In January 2018, it was revealed that Fujifilm will be purchasing Xerox for more than $6 billion.
4. Cincom Systems Inc.
Software for data access and integration, process automation, manufacturing business solutions, business communications, and contact centre operations are all developed, sold, and supported by Cincom Systems Inc. Tom Nies, Tom Richley, and Claude Bogardus created Cincom Systems, Inc., a privately held international computer technology business, in 1968. Total is the brand's most well-known product right now. Cincom is referred to by IBM as "the initial database firm.”
5. Pitney Bowes Inc.
American technology business Pitney Bowes Inc. is best known for its postage metres and other mailing tools and services, but it has since expanded into e-commerce, software, and other areas of technology. A leading provider of commerce solutions that fuel trillions of transactions, Pitney Bowes is a multinational technology firm. Pitney Bowes solutions are relied upon by its 1.5 million clients all over the globe in the fields of cross-border e-commerce, office mailing and shipping, presort services, finance, and e-commerce fulfilment, shipping, and returns. Pitney Bowes has spent the last 100 years developing and delivering technology that make it simpler to complete flawless business transactions.
6. Doxee S.P.A.
Doxee S.P.A. is an organisation that offers IT services. The business provides services for digital transformation and cloud computing. Customers are served by Doxee in Italy. A worldwide high-tech firm with its headquarters in Italy called Doxee SpA provides tools for customer communications management (CCM), digital customer experience, and dematerialization. By altering the customer experience with the use of digital technologies like machine learning and natural language processing, it helps businesses reinvent their connection with their consumers. Via three product lines, the company provides a full range of cloud-based tools devoted to customer communication: Doxee px, or the paperless experience, provides services for the dematerialization of processes, such as electronic invoicing or legally compliant digital storage; Doxee dx, or the document experience, which is devoted to document generation and dissemination.
7. Dell EMC..
Dell EMC is a part of the Dell Technologies family of brands. Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset: information. The company services customers of all sizes across 180 countries – ranging from 98 percent of the Fortune 500 to individual consumers – with the industry's most comprehensive and innovative portfolio from the edge to the core to the cloud.
8. Oracle Corporation.
The Austin, Texas-based Oracle Corporation was established on June 16, 1977. It is a worldwide American company that specialises in computer technology. According to sales and market capitalization, Oracle was the third-largest software firm in the world in 2020. The conflict was finally resolved in 2021 when the US Supreme Court voted 6 to 2 in favour of Google, finding that the company had legitimately used Java programming language in the Android operating system. The software and services provided by Oracle, a company in the computer industry, include Java. Oracle provides its database management systems and cloud-engineering services and solutions through the four primary business sectors of the company: cloud and licencing, hardware, and services.
*Definition: Customer communications management (CCM) is a type of software that enables organizations for the management of customer communications across a variety of media.
